Insulation The Most Important Design Issue
The American National Standard for Portable Spas
Home And Garden Show Wisdom
Water Clarity with the Copper/Silver ionizer and the Calcium test .
Filtration Systems
What Makes a Good Spa.
How we service our customers out of state
Spa Shell Structure: The most important part.
Silly Stuff: Arthritus, Glue Joints and 100% filtering.
Compare spa ideas
Installing an energy efficient spa in the ground.
Instaling spas in and on decks.
What is involved in the installation of spas? Electrcal GFCI vs. Breakers
About Blower and Pump Clean-out and What is the best filtration system?
More on Full Foam Spa Use
"Spa Covers and Sunlight"
"Heater Problems: Basic Heater diagram
Misconceptions About Spas and How Spas Enhance Your Life
Bromine and Ozone
Air and Jet Therapy
Winterizing Your Spa
Nature2 and Other Ionizers
Filtering Spa Water
Hydrogen Peroxide
Standard Spa Care with Bromine
Insulation, Heat Retention and Freeze damage
BBBOnLine Reliability Seal

hot tubs and spas
James Arjuna

Hot Tubs, Who You Buy From
Is Important.

Spas And Hot Tubs

Havenmade Inc.
copyright 1999 through 2008

We have now been shipping and delivering Haven spas to most all parts of the US, Hawaii, Alaska,  in Canada, UK, and now The Netherlands for over 10 years.

The latest news in the spa industry is that it is not doing very well, because of the facts that spa sales are way down.  There are about 50 brands of spas that have dissappered forever, and at least 300 dealers who are no longer.  Recently the second largest spa company reported extreme losses and was sold for 1/3 of its value from just a few years ago.  What happened?

I believe that the industry is in a weeding process.  The consumers are spreading the word about all the broken promises and all the broken spas sitting in backyards.  The greed that is prevalent in the spa industry is finally catching up to itself.  The quality of spas has degraded to a point where there are only five good spa companies left on the planet.

I can remember when we first started offering spas to people for delivery from our advertising on the Internet.  One of the biggest issues that the dealers kept bringing up was "how are you going to get your spa serviced" .  Our  customers  did not see that as and issue, and were right.

That used to be an effective method to sell against us, because consumers used to be fearful of buying "over the net".   Now the opposite is true.  You need to be affraid of buying from a dealer is is destined to shortely go out of business.

All of those people who bought spas from those hundreds of dealers that are no longer, are completely without dealer support, because the dealers are gone.  If they had purchased from us, they would still have service today.  Isn't that ironic. They bought from local dealers out of fear and their fears came true.  Plus they own inferior products for a fact.  I get email from them telling me the wish they had bought from us.

All of the dealers in the Denver area, that I am aware of , who started their businesses the same year as us 1996,. are out of business.  All of them. We are still here, because we believe in honesty and ethics, and our products perform better for less money.  The Internet has allowed us to lower our overhead drastically over traditional spa stores.

I want to say this again.  There are no finer hot tub products for the money, anywhere on earth than what we offer.  That is a fact that is now well known and we are the biggest threat to the old fashioned "local dealers", who can't afford to offer quality any longer and pay the bills.   It is very unfortunate that this is happening, because we sell more spas out of state than we do locally, by a long shot.  It is just the nature of the spa sales today.

All I have seen in the last 5 years is a constant degradation of the products to a level of mediocrity that I never expected to see.   I actually thought that my articles on how to make better spas would catch on, but greed always wins out over ethics in "modern US business" because making better products is not the plan, making more money is.  This always backfires for the greedy unethical companies and it will always catch up to them.

Who you buy from is
How we service
our customers.


by Jim Arjuna

One of the most common questions we get is:  How can we sell spas over the internet and get them serviced?  It is actually very simple to accomplish.

So far every time I look for service people we find them within an hour or two.  I use the internet to find them.   Occasionally, we don't get them to call back right away, because they are busy fixing spas.    We try to get the spas fixed within two days if the spa is unusable, like the pump quits for some reason.  So far we have had only one out of state internet spa that needed a pump replacement, but the pump did limp along until the new one arrived.  And to this day no control boards have needed replaced.   That, of course, could change.   Most of the problems are cosmetic or a sticky jet or something like that.
Because I choose the equipment, and it is darn good equipment, we do not have the breakdowns that others have. Price of the component is not a primary reason for choosing the component.   My experience and knowledge is.


( 2008 update.  Of course all of this has changed, just because of the volume of spas we have sold.  However, even with much higher numbers we still on average have two warranty service issues per month.  That is nothing compared to other spa companies, who don't make quality products.)

Because I have had to do warranty service up in the mountains of Colorado, starting  years ago, I learned to find spa repair people near the customer's house so the $150 drive charge didn't happen.  Back then it was really inconvenient for  us in lost repair time while the repair technician was on the road, and the cost to the customer was silly;  when there are plenty of service people near by their house.

Spas have now been around for over 15 years,  (hot tubs longer) and because of that there are a lot of spa repair people out there. 10 years ago, I would have had a hard time getting the spas fixed, but not any more.   Our spas are easy to repair.  The components are easy to access.  They just plug into the control box, and  unscrews or unbolts in minutes.

There are independent spa repair people who do not sell spas.    When I talk with them I often find that they are already doing warranty work for other spa companies.   What we are doing has already been done successfully for many years.  Occasionally there is a screw up, because of communication problems, but the customer always gets taken care of.

I much prefer to have customers well taken care of, instead of trying to cut costs by finding the least expensive spa technician.  Some warranties pay less than $25 to  $35 per hour.  We can't afford to do service for $35 so why would I expect anyone else to .
With normal warranty pay the warranty customers get put on the back burner.  The repair company will try to fit you in sometime in the next two weeks to three weeks.   They use warranty for fill in work.

We do not like having our customers unable to use the spa,  so we get the money to the repair company fast and we pay a bit more for the service.   The attitude of the spa tech also improves when he is being paid better.   We also know the service rates across the country, so we keep the costs under control.

There is an old saying in sales;  "You can get good quality at a reasonable price.   You can get cheap slow response, low quality service.  Or you can get good quality service  but you will have to pay for it."

The cheaper the spa, the slower the warranty service, and  customer service suffers.  A technician who is better compensated will take better care of my customers.

Here is another nice thing about buying from us, you can pick the service person you want to work on your spa.   We do prefer to work with service people we have  a rapport with, but it is more important that you as the customer get someone you feel comfortable with.

I write a lot of information based upon first hand experience.   If  I had to sit here at the computer and figure how to write a bunch of inferences like "Our spas are built to last", I would have to ponder each and every sentence to make sure the story is a good one,  and I would have to have a really good memory . Since my memory isn't as good  as it used to be, I stick with being straightforward.      How is "Our spas are built to last." an almost lie?   It implies the spa will last a long time.  What it really says is the spa will last some amount of time; a day, a week, a year,  several years, or a decade or three.  In other words it doesn't say anything  meaningful.

Take a look at the web sites and the brochures of many other spa companies.   How much fluff and sales words do you read?  Lots of technological words and safe words, security words,   I call those sales pitch words.    Lots of nonsense and no information on spa insulation or jet pumps or anything.    It is mostly hype.

Some times people (prospective buyers) get so wrapped up in money and price.   They are easy prey for the cheap spa companies.   We have found that people who buy cheap, often wind up paying more, become angry when the service doesn't come, and pay for their own warranty service anyway.  If the spa is cheap, there probably is no money for service, so you just don't get good service at all until you call your lawyer and spend $1500 for a retainer so he will write some ugly letters.

There is a store here in Denver that sells really lousy spas and compares them as better than the big boys, selling  them for about half of what a quality spa would sell for.   Cheap spa buyers are their prey.   The cheap spa store will tell the cheap spa buyer what he wants to hear.  "These are the best spas at half the price!"  If you WANT to believe that you will believe that.

We are glad to do great service for our customers.   We often get referrals from a spa customers when we go  the extra mile for them.  ( We have gotten some of our service people to now be Haven Representatives for us.)

(If you want fresh clean oats, we have them.   If you want oats that have already been through the horse, you will have to go elsewhere.)

Our customers get an education, they buy from us with knowledge.   We have customers fly in  just to see and wet test the spas.   Our spas are much better quality and priced right.  They are quiet, powerful, exceptionally energy efficient,  with real massage and strong shells!  They are also beautiful!

Size Of Spa VS Energy Use
Jet Numbers in the Brochure
"Modern" Metal Frames
How To BUY Quality
Multiple Pumps
Diverter Valves
Bogus Information
How Spas Filter Economically
What's Involved in Filtering?
Message Board Awareness
The Importance of Engineering
Installing Spas Indoors
Before You Buy any Spa About Controls
Read this about spa controls!!
Before You Buy any Spa
Read this about spa design!!
See the Haven Spas
Check out our very informative Message Board Forum
Hot Tubs and Safety: The US The U.S. Consumer Product Safety Commission

Email us!       Read More down-load a copy of the DAIT brochure in PDF format.