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James Arjuna, President
Havenmade inc.

 1997 through 2008
The Spa Specialist
Havenmade Inc.
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Quality Spas and Hot Tubs

How To Purchase A Haven Spa!

Havenmade  Inc.

"Promoting ethics in the spa industry."

Question:  I want to own a Haven Spa and not be forced by economics to purchase an inferior spa? I just don't understand how spas can be so expensive.

A:  I know that many people are in need of owning a spa for heath, enjoyment and life improvement.  I was in the same boat.   When I first got into the spa industry, I drove a 12 year old car, because I had a family and mortgage to support.  I bought my first portable spa with payments and it was worth every penny in interest.  It was also a very good well made spa.   I had the advantage of knowing spas.  That spa never needed any warranty service either.

When I needed extra money, I always had to borrow it and make payments.  I still do that in my business, but the end result of borrowing money allows the business to grow. 

One of the best sources for money to purchase a quality spa is in your home.   I do not recommend this for most anything else but to expand your home, or to put in improvements.   I do not consider some (most) spas to be a “home improvement”.  I do not recommend putting money on a spa that is going to cause problems to people who can barely afford to own a spa.  Those are the people who also cannot afford to pay to have them fixed regularly.

If you buy a cheap hot tub, you need to be mechanically inclined and forget about any support for your purchase.

We have service customers like that.  The spa had a very short warranty, and is now in need of repairs.  Normally these spas are purchased from mass merchants.  When they get the repair bill for $500 on a new $2,000 to (now) $6000 spa is should be a “wake up call” and it will be a “sign of things to come.”

I have a friend (spa service technician of 24 years)  who called me the other day.  He told me that Lowes is getting some cheap line of spas.  Then he said:  “I guess that will insure job security”  for him, because he is  doing warranty work for the other companies. 

I have, personally, participated in warranty for 16 different spa companies, and Haven Spas are nothing like those spas.  We are truely the least amount of warranty company in the spa business.  I mean we don't do much warranty work at all, because the spas work so well, as they were designed to.

When you pay way too little for something, it costs you money in the long run.  On some spa brands you pay high for the orignal prices and you pay a lot for keeping it running.  In the case of poor quality spas, it is a lot of money in the long run.  I see people dumping those spas by giving them away or they sit in the back yard for years, before going to the dump.  Nobody is going to put $1200 into a 6 year old spa that is worth $1000 in runnng condition.  By the way, Haven Spas have the highest resale value of any spa I have ever sold.

Typically the spa company's  main line of spas is sold through dealers.  Those dealers, do not like threats from Lowes or Costco, Target, Sears, or Walmart on their income, so you know the Mass Merchant version spas are cheap and made to not compete with the main line of spas.

Since I consider the latest “premium” corporate spas to be a poor to mediocre value product,  you have to realize my opinion of the mass merchant version of those spas.  Why buy something that is built so cheap?  Don’t you know what the professional spa service people think?  (and my number one question I pose to spa shoppers: How much do you know about spas?) Don’t you know how much electricity it costs to run a poorly insulated spa?

Enough of that.

When you realize that you need to spend some "serious" extra money to get a better product, then you need to find the money, do a budget, and you need to evaluate the total costs of ownership. If you pay $6,000 for a run of the mill spa and it breaks down in 5 years, when the warranty is over, you can pay for just one service call, $500 on average, if a main component is dead.  If you can get 7 to 10 years on the same type of part, isn't that a better way to go?

In the back of my book “How Spas Are Made” I give an average comparison between the standard spas of Southern CA and  a Haven spa.  Most of it has to do with cost of ownership, not just the cost of the original purchase.  You could make the interest payments on a Haven Spa and still save a few thousand dollars of the life of the spa.

The Haven way of building and producing a product, gives you an idea of where we come from.

I have seen plenty of spa shells that have lasted over 15 years and what they look like.  I have seen properly applied fiberglass shells, made with acrylic that are in great shape at over 20 years.  That is why we choose the Acrylic/vinyl ester/fiberglass composite for our shells as just one example.  We also choose the best motors, I know of.  I am constantly looking for better parts, and we now have a newer more modern motor on our SC and SE spas.  This, along with the DAIT, and our beefed up control system will make Haven SE and SC spas the longest lasting without the constant visits by the service people.

There have been plenty of poorly made spa shells, and I have seen the results and I have seen improper use of water pumps and poor filter designs.  It is rampant in the spa industry. The utter disregard for the ANSI safety standards by the majority of the spa industry is really bad.

Haven Spas are my personal answer to this problem.

However, they are not cheap to purchase, but much less costly to own over the life of the spas.  If you look at the Haven line of spas and the prices, you  will see that we do not cut the strength of the product, we cut features, but still maintain therapy in all the spas.   If you want real value for your hard earned money, you need a well made spa.   In my opinion, there is no other choice. 

You  cannot put twin 4 HP pumps and 30 jets and sell it for less than $6000 to consumers, unless it is low quality (junque) and has poor service.  These spas are not made in China or Indonesia, and the cost to produce a truly American made spa is higher, because of the higher quality of lifestyle we are supporting.  How do these “fly by night” companies sell so cheap, something that is made in America?  You think about that.

Most manufacturing has left the US, but at least some of it is still in the continent.  Haven Spas are Made In the USA. Some subassemblies components come from Canada and Mexico.  The new SE and SC motors are made in the US, Indiana.  One of the things that keeps American Made products, American Made, is that no other country can build something like this.  They have tried, and the economic conditions are not in those countries to support such a device on any level of market.  In order to have the level of construction in a Haven spa we have found the only way is to reduce the cost to market the products.  The Internet has allowed us a market that has a lot less “steps” in the economic “food chain”.

So, to answer the question, you see, that I have to educate on the economics of owning a better product.   Is it worth it to purchase a spa that is designed to outlast the rest, and has the lowest energy consumption of any spa with similar equipment?

Yes, it is worth getting a “home improvement loan” on the equity in your house, in order to own one of the best home improvements there is.  Contact any bank on this..  This interest rates are lower and tax deductible, because it is a home improvement. Most of us don’t have $6 to $14 K around to buy anything with, so if you are wanting something that is worth going to the effort to make payments on, it better be worth it.  Don't you agree?

The other thing and a very important part of our business ethics is that we respect your money.  Most people work hard to make a living these days.  The facts are that those who want a good lifestyle, have to work longer hours and both husband and wife have to work. It is that way in my family.    
Does a spa sales person, who knows nothing about spas, is reciting a memorized  sales pitch, and is selling some rip off spa, like a Hoh Sprind Spa product, respect your money?

No, they only want your money!  The ethic is that they will deceive you into purchasing a stamped out piece of plastic, because it feeds the corporate machine.  Large corporate spas are the worst, because of the way they are produced and the amount of human resources that are wasted, but still have to be paid wages.  The larger they are the more wasted time and effort there is, because they follow the archaic corporate design that is taught in college.  Hasn't anybody besides me figured this out.  The schools are teaching “old school” business management in the age of world economy.

Do you have any idea how much it costs to live in southern California?  It is virtually impossible to produce a quality spa in Southern California and pay the wages needed to buy a home.  Hoh Sprind Spas is doomed to extinction, by the nature of how and where they run the business.

You are going to see them in the mass merchants, "burning" all their dealers as a last ditch effort to keep the corporate machine going.

The only thing that will save them is to spin off to small efficeintly companies.


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