STRUCTURE

TWENTY (20) years on the spa shell structure (by definition, the fiberglass or other material used to adhere to or support the interior surface material) only warranted against defects in material or workmanship and cracking if such cracking would affect usability of spa shell.

SURFACE

SEVEN (7) years on the interior surface as applied to the spa shell is warranted against defects in materials and workmanship, blistering, and cracking.

PLUMBING

HAVEN SPAS warrants the plumbing parts and fittings used to comprise the system to be free from leaks and defects for a period of (5) years from original date of purchase.

EQUIPMENT COMPONENTS

HAVEN SPAS warrants the factory installed pump(s) and controls against malfunction, leaking or defects in material or workmanship for a period of (5) years and labor coverage for a period of (5) years from the effective warranty date. There is a $65.00 deductible service call fee in years three thru five. This fee is for each separate service call after year two.

Pump seals and heating elements are warranted for (3) years from effective warranty date.

Factory Covers are warranted for 1 year to be free from defects in material and workmanship.

Fiberoptic lighting is warranted against defects for a period of 2 years. Light bulbs are not included in this warranty. The use of BAQUA products will void warranty on the fiberoptic or LED  light system. CD Player- See included factory warranty and list of factory warranty service
centers for service on your CD Player. Light bulbs, head rests, fuses and filter cartridges are not included in this warranty, but are warranted to be free from defects in material and workmanship at the time of purchase.  Attaching or tightening unions to the pump(s), heater, or ozone system and gaskets are not covered under this warranty nor is any standard owner maintenance.

WOOD PRODUCTS

HAVEN SPAS warrants the wood cabinet to be free from defects for a period of 90 days. Wood staining is excluded from coverage. Wood products require care and regular maintenance by the customer. In the event of a defect, the damaged wood piece, not the whole spa, will be repaired at the option of the manufacturer, and shall assume as its warranty period only the remaining time under this original 90 day warranty.

FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE DEALER YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR DEALER OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-888-478-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.

LIMITATIONS AND EXCLUSIONS

This warranty does not cover any repairs made by any persons or agencies other than HAVEN Spas, Inc. service department, or an authorized HAVEN dealer. A $1.00 per mile repairman travel charge will be assessed if the spa is located outside your service agent's area.

This warranty does not cover transportation costs or other consequential damages. This warranty does not cover the cost of removal or installation of a spa or replacement spa. This warranty does not cover fading of color, stains, or discoloration due to the improper use of chemicals or improperly maintained water chemistry. Improper water chemistry could result in damage to support equipment or pose a possible health hazard.

This warranty does not cover damages caused or contributed to by accident, abuse, misuse, improper installation, exposure to fire or hazards of nature (example: earthquake), and is limited to installations within the United States.

Except as expressly provided, there shall be no other warranty or obligations, express implied, oral or statutory, and in no event shall HAVEN, its agent, or employees be liable for injury or damage to any person for any claim of damage, however arising.

LEGAL RIGHTS

This Limited Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some sates do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Prompt return of a completed warranty registration form protects your warranty rights.

ASSIGNMENT

This warranty is personal to and for the sole benefit of the original purchaser at the original site of installation, and is not assignable.

DISCLAIMER SPA MUST BE COMPLETELY COVERED WITH AN INSULATING SPA COVER AT ALL TIMES WHEN NOT IN USE. FAILURE TO DO SO COULD CAUSE DAMAGE TO SPA SURFACE AND VOID THE WARRANTY. SPA MUST BE PLACED ON A SOLID, FLAT SURFACE THAT IS DESIGNED TO CARRY A MINIMUM OF 150 POUNDS

PER SQUARE FOOT LOAD. FAILURE TO DO SO COULD RESULT IN SURFACE SAGGING OR COLLAPSING WITH STRESS DAMAGE TO SPA, VOIDING THE WARRANTY. CRAZING OF SPA ACRYLIC TOP RAIL IS NOT COVERED UNDER WARRANTY

HAVEN Spas

14971 Raritan St, Broomfield, CO 80020

303-404-2224 toll free 1-888-478-2224
To Request Service Please use the Service Request form for the fastest service.
CLICK HERE FOR SERVICE REQUEST