PROVENCE SERIES WARRANTY
Effective Jan 1 2001
TEN (10) years on the spa shell structure (by definition, the fiberglass or other material used to adhere to or support the interior surface material) only warranted against defects in material or workmanship and cracking if such cracking would affect usability of spa shell.
FIVE (5) years on the interior surface as applied to the spa shell is warranted against defects in materials and workmanship, blistering, and cracking.
HAVEN SPAS warrants the plumbing parts and fittings used to
the system to be free from leaks and defects for a period of (2) two
original date of purchase and (1) one year of labor.
HAVEN SPAS warrants the factory installed pump(s), heater and controls against malfunction, leaking or defects in material or workmanship for a period of (2) two years and labor coverage for a period of (1) one year from the effective warranty date. Pump seals are warranted for (1) year from effective warranty date. Factory brand covers are warranted for 1 year to be free from defects in material and workmanship. Fiberoptic lighting is warranted against defects for a period of 2 years. Light bulbs are not included in this warranty The use of BAQUA products will void the warranty on the Fiberoptic light system. Light bulbs, head rests, fuses and filter cartridges are not included in this warranty, but are warranted to be free from defects in material and workmanship at the time of purchase. Attaching or tightening unions to the pump(s), heater, or ozone system and gaskets are not covered under this warranty. Ozone generators have a separate parts only warranty from the ozone generator manufacturer.
HAVEN SPAS warrants the wood cabinet to be free from defects for a period of 90 days. Wood staining is excluded from coverage. Wood products require care and regular maintenance by the customer. In the event of a defect, the damaged wood piece, not the whole spa, will be repaired at the option of the manufacturer, and shall assume as its warranty period only the remaining time under this original 90 day warranty.
FOR QUESTIONS ON THE OPERATION OF YOUR SPA OR SERVICE PLEASE CALL THE HAVEN REPRESENTATIVE YOU PURCHASED YOUR SPA FROM. IF UNABLE TO CONTACT YOUR HAVEN REPRESENTATIVE OR YOU NEED ADDITIONAL INFORMATION PLEASE CALL 1-888-478-AAAH (2224) FOR SERVICE. HAVEN SPAS IS COMMITTED TO QUALITY PRODUCTS AND CUSTOMER SATISFACTION.
LIMITATIONS AND EXCLUSIONS
This warranty does not cover any repairs made by any persons
agencies other than HAVEN Spas, Inc. service
A$1.00 per mile repairman travel charge will be assessed if
is located outside your service agent's area. If there is no
qualified service company within 25 miles, you may be assessed travel
This warranty does not cover difficult access to the spa for repairs. If the spa is not accessable, the sercice agent may require you to remove the obstacles in the way of servicing the spa. Normal access: 1/ walking up to the spa with all sides accessable for serrvice. 2/ If under or in a deck the decking in the way of acess must be removed for service. If the service agent is required to remove decking they will charge for that service, and are not responsible for any damage to the decking materials.
This warranty does not cover transportation costs or other
Parts shipping policy: Spa owners are responsible for any shipping costs of the parts. If the defective parts are not returned within 30 days, then you will be charged for the new parts, shipping and for the cost of the service. There is no warranty coverage on parts shipped if we do not receive the defective parts sent to our facility. Your account will be credited when the parts are returned and you may not receive any further warranty service until these parts are returned and charges are paid. Warranty is not a service policy, but only for repairs of defective original parts.
This warranty does not cover the cost of removal or installation of a spa or replacement spa.
This warranty does not cover fading of color, stains, or
discoloration due to the improper use of chemicals or improperly
maintained water chemistry. Improper water chemistry could result in
damage to support equipment or pose a possible health hazard. The use
of Trichlor (pool chlorine) voids the plumbing, seals, jets warranty.
This warranty does not cover damages
caused or contributed to
accident, abuse, misuse, improper installation, exposure to fire or
hazards of nature (example: earthquake or allowing the spa to freeze),
and is limited to
installations within the United States.
Except as expressly provided, there shall be no other warranty or obligations, express implied, oral or statutory, and in no event shall HAVEN, its agent, or employees be liable for injury or damage to any person for any claim of damage, however arising.
This Limited Warranty gives you specific legal rights. You may
have other rights which vary from state to state.
ASSIGNMENT This warranty is personal to and for the sole
the original purchaser at the original site of
SPA MUST BE COMPLETELY COVERED WITH AN INSULATING SPA COVER AT ALL TIMES WHEN NOT IN USE. FAILURE TO DO SO COULD CAUSE DAMAGE TO SPA SURFACE AND VOID THE WARRANTY. SPA MUST BE PLACED ON A SOLD, FLAT SURFACE THAT IS DESIGNED TO CARRY A MINIMUM OF 150 POUNDS PER SQUARE FOOT LOAD.
FAILURE TO DO SO COULD RESULT IN SURFACE SAGGING OR COLLAPSING WITH STRESS DAMAGE TO SPA, VOIDING THE WARRANTY. CRAZING OF SPA ACRYLIC TOP RAIL IS NOT COVERED UNDER WARRANTY.
HAVEN Spas care of The Spa Specialist INC.